Contact us.
Need help with a generation, your account, credits, or a partnership? Send the relevant details and we’ll follow up by email.
Choose the closest topic and include enough context for us to locate the issue. For generation problems, add the job ID, selected model, approximate time, and what you expected to happen. Never include passwords or full payment-card details.
Generation support
For failed, delayed, or unexpected results, include the job ID, model, and a short description of the problem.
Partnership enquiries
For provider, channel, or business cooperation, describe your organisation and use case here or email support [at] inmxai.com.
Accounts and credits
For sign-in, top-up, balance, or refund questions, include the account email and relevant transaction time.
Prefer email? Write to support [at] inmxai.com.
Contact FAQ
- How fast will someone reply?
- Response time depends on the issue and the details provided. Requests with a job ID, account email, and clear description are usually easier to investigate.status page
- What should I include in a support request?
- Include the job ID for generation issues, the account email for access or credit questions, and screenshots that do not expose sensitive information.status page
- Where can I check service status?
- Visit the status page for current incidents before opening a ticket about a delayed task.